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Where the returned/cancelled item forms part of a larger order all of which is not being return, the original delivery charge will continue to apply.
We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.
Refunds will be applied to the payment method that was used to purchase the item.
We are happy to exchange or refund items if returned to a store within 28 days of purchase, provided the goods are unused, unopened, in original packaging with all materials, manuals and accessories intact and accompanied by a valid Smyth's Toys receipt.
Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered.
Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered.
We always look to resolve issues directly with our customers and our customer service team are happy to assist with your queries in a satisfactory conclusion.